FULL E-COMMERCE SERVICES

More than setting up an online store, we provide the journey towards digital transformation.

We EMPOWER the complete e-commerce experience, from planning to operations,
by combining expertise and technology in our service.

FULL
E-COMMERCE
SERVICES

More than setting up an online store, we provide the journey towards digital transformation.

We EMPOWER the complete e-commerce experience, from planning to operations,
by combining expertise and technology in our service.

Our full-service solution in 3 easy steps:

OUR FULL-SERVICE SOLUTION IN 3 EASY STEPS:

Strategy

  • Understanding the business
  • B2C / B2B
  • Platform and tech analysis
    .

Read more…

 

 

 

 

Strategy

  • Understanding the business
  • B2C / B2B
  • Platform and tech analysis

Read more…

 

Set Up

  • Store design and development
  • UX / UI optimization
  • Website / server administration and maintenance

Read more…

 

 

 

 

Set Up

  • Store design and development
  • UX / UI optimization
  • Website / server administration and maintenance

Read more…

 

Operations

Operations

Understanding the Business

Our key to SUCCESS. We focus on productivity, excel in navigational experience,
and pursue impeccable customer service, by fully understanding e-business.

Understanding the Business

Our key to SUCCESS. We focus on productivity, excel in navigational experience, and pursue impeccable customer service, by fully understanding e-business.

Digital Transformation

We believe in a head start to jump into a professionalized business

  • Startup business plan
  • Omnichannel strategy
  • Pure e-commerce setup
  • Other distribution channels
  • Kickoff strategy
  • New business opportunities

Business Diagnosis

We dive deep into your business to detect the best eCommerce opportunities and make efficient use of resources.

  • Front and backoffice analysis and diagnosis
  • E-commerce performance strategy
  • Corporate functions and structure
  • Faults, opportunities, and solutions

Digital Transformation

We believe in a head start to jump into a professionalized business

  • Startup business plan
  • Omnichannel strategy
  • Pure e-commerce setup
  • Other distribution channels
  • Kickoff strategy
  • New business opportunities

Business Diagnosis

We dive deep into your business to detect the best eCommerce opportunities and make efficient use of resources.

  • Front and backoffice analysis and diagnosis
  • E-commerce performance strategy
  • Corporate functions and structure
  • Faults, opportunities, and solutions

Stunning & Efficient Website

Our main focus is conversion as a result of excellent customer journey and experience.

  • UX / UI analysis and recommendations
  • Creative, innovative, and experiential proposal
  • Focus on customer satisfaction and retention

Boost Sales Performance

We become partners with our clients to share the same goals, 100% focused on deliverable results.

  • SEO, SEM diagnosis and recommendations
  • Inbound marketing strategy
  • Deep customer profile
  • Road to specific goals

Stunning & Efficient Website

Our main focus is conversion as a result of excellent customer journey and experience.

  • UX / UI analysis and recommendations
  • Creative, innovative, and experiential proposal
  • Focus on customer satisfaction and retention

Boost Sales Performance

We become partners with our clients to share the same goals, 100% focused on deliverable results.

  • SEO, SEM diagnosis and recommendations
  • Inbound marketing strategy
  • Deep customer profile
  • Road to specific goals

Set Up & Launch

We acknowledge every business is different therefore we will propose the online platform
that best suits your company. We work with the main e-commerce platforms on the market.

Set Up & Launch

We acknowledge every business is different therefore we will propose the online platform that best suits your company. We work with the main e-commerce platforms on the market.

Services

  • Flexible solution and platform implementation
  • Marketplaces administration
  • Website design and set up
  • UX / UI optimization
  • Kick off project
  • Server management and maintenance
  • Website front ongoing administration

Set Up Services

  • Flexible solution and platform implementation
  • Marketplaces administration
  • Website design and set up
  • UX / UI optimization
  • Kick off project
  • Server management and maintenance
  • Website front ongoing administration

Marketing & Sales

Attract, retain, repeat. We discover new selling techniques with each new project. Then we  rediscover and continuously learn and adapt along the way, as our ever-changing society demands it. We design the ideal digital experience after we fully understand our customer’s  habits, and preferences. We are keen to personalize customer journey and automate processes, always in favor of conversion.

Marketing & Sales

Attract, retain, repeat. We discover new selling techniques with each new project. Then we  rediscover and continuously learn and adapt along the way, as our ever-changing society demands it. We design the ideal digital experience after we fully understand our customer’s  habits, and preferences. We are keen to personalize customer journey and automate processes, always in favor of conversion.

Services

  • SEO / SEM
  • Social and content strategy
  • Inbound marketing
  • Audience segmentation
  • Online / omnichannel events
  • Marketplace management
  • Store management
  • Analytics
  • Continuous growth business model

Marketing & Sales Services

  • SEO / SEM
  • Social and content strategy
  • Inbound marketing
  • Audience segmentation
  • Online / omnichannel events
  • Marketplace management
  • Store management
  • Analytics
  • Continuous growth business model

Logistics

Everything that comes with order fulfillment and that impacts directly customer’s experience. Our proprietary technology (OMS – operations management system) was designed to reduce main pain points in the logistics business, by using business intelligence to automatize processes, reduce delivery times and costs.

Logistics

Everything that comes with order fulfillment and that impacts directly customer’s experience. Our proprietary technology (OMS – operations management system) was designed to reduce main pain points in the logistics business, by using business intelligence to automatize processes, reduce delivery times and costs.

Services

  • Payments and antifraud system
  • Cost optimization
  • Proprietary technology: Order management system Cerebro
  • Warehouse operations & pick and pack
  • Customer pre and post satisfaction team
  • Easy deliveries, changes and returns

Operations & Logistics Services

  • Payments and antifraud system
  • Cost optimization
  • Proprietary technology: Order management system Cerebro
  • Warehouse operations & pick and pack
  • Customer pre and post satisfaction team
  • Easy deliveries, changes and returns

Customer Care

It’s all about taking care of your customers. Understanding how to properly conduct online support is paramount to creating an amazing customer experience. Our agents are our brand diplomats.

Customer Care

It’s all about taking care of your customers. Understanding how to properly conduct online support is paramount to creating an amazing customer experience. Our agents are our brand diplomats.

Services

  • Support during customer’s journey
  • Proactive sales
  • Abandoned cart and checkouts recovery
  • Immediate solution that guarantee customer satisfaction
  • Multichannel customer service: email, social media, live chat, phone support, frequent Q&A

Customer Care Services

  • Support during customer’s journey
  • Proactive sales
  • Abandoned cart and checkouts recovery
  • Immediate solution that guarantee customer satisfaction
  • Multichannel customer service: email, social media, live chat, phone support, frequent Q&A